Delete your ChatUp account and data
ChatUp: AI Chat Bot Assistant is operated by Lightning Deals LLC. Use this page to permanently delete your ChatUp account and associated data, even if you no longer have the App installed.
Deleting ChatUp from your device does not delete your account. Deleting your remote account also does not erase ChatUp content stored locally in another browser or on another device.
Delete your account
Use ChatUp’s deletion flow to delete your account:
- On the web, Android, or any device without the App installed, sign in with the same method you use in ChatUp and open the deletion flow below.
- On iOS, open ChatUp, go to Settings → Account & Sync, and use the account-deletion option presented by the account manager.
You will see which account is signed in and must confirm before deletion. Access ends on every device when the request succeeds; associated remote data is then deleted or de-identified as described below.
If self-service deletion does not work
If you cannot sign in, cannot access the deletion flow, or receive an error, email [email protected] from the address associated with your account. Use the subject “ChatUp Account Deletion Help” and state that you want your account and associated data deleted.
Do not send your password, payment-card information, Apple or Google credentials, or the contents of your chats.
What deletion includes
After any necessary identity verification, we will process deletion of your ChatUp account and delete or de-identify associated personal data held remotely by ChatUp, subject to applicable law. This can include account identifiers, authentication links, ChatUp’s subscription or entitlement association, synced conversations, stored attachments, and generated images and videos. You can remove synced chats separately before account deletion with Settings → Delete all synced chats.
ChatUp also caches content locally in the browser or mobile app. A remote account-deletion request cannot reach into every browser profile, device, operating-system backup, or browser backup where that local content may remain. Before deleting your account, use Settings → Clear this browser in every browser where you used the web app, and use the mobile app’s local-data controls separately on each device. Clearing one browser or device does not clear another.
We may retain limited information where necessary to comply with legal, tax, or accounting obligations; resolve disputes; prevent fraud or abuse; maintain security backups for a limited period; or enforce our agreements.
Subscriptions
Deleting through ChatUp’s web flow cancels an active website subscription billed by Stripe. App Store and Google Play subscriptions are not cancelled by account deletion and can keep renewing; the deletion flow warns you and links to the applicable store’s subscription settings before continuing. Apple, Google, Stripe, and ChatUp may retain billing records required for legal, tax, accounting, dispute, or fraud-prevention purposes.
For more information, read our Privacy Policy.