Help center
How can we help?
Search for an answer, or pick a topic to browse every guide in it.
Browse by topic
- Getting startedWhat ChatUp is, who can use it and how to begin on the web or your phone.7 articles
- Images, video and musicWhat you can make, where your creations go and who owns them.3 articles
- Chat and AI modelsChoosing a model, assistants, your files, web research and Memory.6 articles
- Plans and billingSubscribing, changing or cancelling a plan, payment methods and invoices.10 articles
- CreditsHow credits work, when they refill, buying credit packs and your usage.6 articles
- Account and privacySigning in, combining accounts, your data, sessions and deleting your account.7 articles
- MCP and connectionsConnecting Cursor, Claude Code and other AI assistants to ChatUp.4 articles
- TroubleshootingFixes for missing chats or plans, payments, credits and suspicious emails.5 articles
Popular questions
How do I cancel my plan?
Web plans: open Settings → Plan & billing and press Cancel plan, then confirm in the billing portal. You keep access until the end of the period you paid for, and Plan & billing shows the date it ends.
App Store plans: cancel in your Apple ID subscription settings at least 24 hours before the period ends.
Google Play plans: cancel in Google Play under Payments & subscriptions.
Deleting the app or your account doesn’t cancel an App Store or Google Play plan, so cancel it in the store first.
How do I change my plan?
Open Settings → Plan & billing and press Change plan. The billing portal opens on the plan options for your subscription, and it shows what changes before you confirm.
A plan bought in the App Store or Google Play is changed in that store instead.
When do my credits refill?
Current web plans refill their credits monthly, including plans billed yearly. Unused monthly credits expire at the refill. Mobile and legacy weekly allowances still reset weekly.
Settings → Plan & billing shows the date of your next refill under Credits. Purchased credit packs never expire and aren’t touched by a refill.
Can I buy more credits?
Yes, if you have an active paid ChatUp plan, from the web or from the App Store or Google Play. Open the credit packs page, choose a pack and pay in Stripe’s secure checkout.
Without a paid plan, or after one ends, the page asks you to choose a plan first. Pack credits join your shared balance but stay separate from expiring plan credits, and they never expire.
Where are my invoices and receipts?
Open Settings → Plan & billing and scroll to Invoices. Each one has View and PDF links. Older invoices are in the billing portal.
Your invoices stay available after a web plan ends: Plan & billing keeps the Open billing portal button for them.
Why are my chats or my plan missing?
You’re most likely signed in to a different account. Sign out, then sign in again with the same method and email you used before or when you subscribed.
Still need help?
Email [email protected] and we’ll get back to you. Include the email you sign in with so we can find your account.