Troubleshooting
Fixes for missing chats or plans, payments, credits and suspicious emails.
- Why are my chats or my plan missing?
- I paid, but my plan isn’t showing yet.
- I bought a credit pack, but my balance hasn’t changed.
- My payment failed. What do I do?
- What should I do about a suspicious email that claims to be from ChatUp?
Still need help?
Email [email protected] and we’ll get back to you. Include the email you sign in with so we can find your account.