My payment failed. What do I do?

Settings → Plan & billing shows Payment failed when a renewal couldn’t be charged, or On hold when a failed payment has paused your plan.

Web plans: press Update card and add a working card in the billing portal to keep your plan or get access back.

App Store and Google Play plans: update your payment method in the store you subscribed through, in your Apple ID settings or under Payments & subscriptions in Google Play.

Still need help?

Email [email protected] and we’ll get back to you. Include the email you sign in with so we can find your account.